Returns

Returns and Refunds

Last updated: August 26, 2026.

WOODNK sells wooden accessories, samples, and custom/OEM products. Because customized items are made according to submitted requirements, return eligibility depends on the product type and the issue reported.

Damaged or incorrect items

If an item arrives damaged, defective, or materially different from the confirmed specification, please contact us within 7 days after delivery at support@woodnk.com. Include the order or inquiry reference, photos of the item and packaging, and a short description of the issue.

Custom and OEM products

Custom products, engraved items, special-size runs, and OEM orders are generally not returnable for personal preference, incorrect customer-provided artwork, or changed requirements after confirmation. We will review quality issues against the confirmed specification.

Refund method

Approved refunds are returned through the original payment channel where possible. Shipping charges, customs duties, import taxes, and carrier fees may be non-refundable unless the issue was caused by our error and we agree otherwise in writing.